Accelerate customer-driven work with automated text analysis

Get real-time, always-on visibility into what your customers say and why it matters.

Integrates with your favorite work apps and communication platforms


Proactive customer management

Real-time insight into the Voice of the Customer

Caravel analyzes tickets automatically tagging topics, intent, and sentiment so customer-facing teams can gain hard data on qualitative trends to plan for high-impact work.

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Data-driven prioritization

Categorized and quantified product feedback

Use Caravel’s automated analysis to discover patterns across customer conversations, product feedback, surveys, NPS, and more.

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Insight reporting

Qualitative insights summarized

Connect Caravel and get easy-to-understand digests delivered directly to your inbox or team chat.

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Text Analysis API BETA

Leave the time-consuming work to us

Integrate custom ML models in minutes with on-demand pricing and an easy-to-use interface for annotating and training. Connect to Caravel's API and get insights delivered.

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Powerful Machine Learning
in a code-free experience

Effortless to integrate, easy to train, and automations for the platforms you already use.

Unified feeds

Omni-channel conversations, synchronized in real-time, and transformed into a standardized format to make them immediately actionable.

Personalized models

Easily connect real-time data, train and deploy classifications, and continually improve performance.


Custom trigger-action workflows to automate repetitive tasks, increase communication efficiency, and enrich reports.

Prebuilt models

Dozens of text classification models that you can instantly deploy on your data to generate insights.


Group customers by attitude and emotion. Using Caravel you can segment by topic, intent, sentiment, and much more.

Team workspaces

Share insight with all of your org, collaborate on data, and control permissions.

Get started with Caravel today

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