Let the voice of your customers guide your way

Caravel transforms unwieldy amounts of customer feedback into clear data and guiding lights.

One platform to instantly organize and analyze all customer conversations

Anywhere and everywhere they appear. Caravel keeps the picture of customer sentiment always complete, accurate, and up to date.

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“Caravel helps us epitomize an organization that’s driven by customer centricity.”

Claire Hernandez

Head of Global Support

Build software customers love, faster

Grow

Transform the voice of your customer into a mine of insight and perpetual competitive advantage.

Desilo and enrich conversation data to gain an end-to-end understanding of the customer's journey.

Support

Free your teams from manual tagging, organizing feedback, and avoidable issues.

Equip yourselves with instant insight into customer pain points. Optimize self-service and flourish as customer advocates.

Retain

Avoid overvaluing edge cases, small samples, and organizational bias.

See your products with clarity. Consistently build alignment and roadmaps that create customer value.

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We meet you wherever you are on your customer feedback journey

Whether you’ve got teams with deeply-ingrained manual processes, or you’re starting from square one, Caravel implements easily and adds value every day.

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