Guide your shoppers to purchase

Transform your current live chat into a highly effective sales tool.

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Turn conversations
into conversions.

Engage customers with chat pre-purchase and they're three times more likely to convert. With Caravel, offer quick and personal help to every single visitor.

Extend what your chat can do.

Caravel easily integrates with your current chat solution to provide 24/7 automated shopping assistance, even when an agent isn't available.

Automated conversations

Empower your CX team at critical moments.

Caravel helps your CX agents succeed by suggesting responses, surfacing customer insights, and recommending best products, all in real time.

Embedded support tools

No guesswork, just direct feedback

Shopper insights

Analyze conversations in real time to determine what’s motivating customers to buy and get actionable feedback.

30% of customers are returning The Rain Boot because of sizing issues.

35% of buyers of The Fleece Sweatshirt say they're buying a gift for someone else.

Top 3 reasons customer purchase Relaxed Shirt: Looks great, bright colors, and feels soft.

Measure your CX. Understand the impact that conversation is having on your sales performance.

Conversion

12%

Engagement

10%

CSAT

92%

Apply insights immediately. Translate your knowledge base into guided scripts that train your CX associates while they're working.

Insight

Our flats run a size smaller than most brands.

Action

Ask for their shoe size, brand, and fit. This will direct the customer to the best recommendation.

Ask

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New York & Portland, OR