LIMITED RELEASE
Automate
customer obsession
Caravel streamlines customer feedback, summarizing communication data to tell you what matters most to customers.
Caravel streamlines customer feedback, summarizing communication data to tell you what matters most to customers.
Let Caravel sift through your qualitative data so you can focus on changes that have immediate impact.
Finding the truth of what your customers need can leave you organizing endless amounts of data and spreadsheets. With Caravel, feedback is captured and processed automatically from customer interactions at every step of the journey so you can focus on making the changes your customers want.
Product data and anecdotes leave you chasing down the root cause. Caravel alerts you of retention issues with the evidence you need. So you can get teams aligned quickly and keep retention trending in the right direction.
Caravel works where your customers communicate. Releasing feedback from inaccessible silos of apps and platforms and bringing the insights into your workflow.
Customers are their truest selves while experiencing your products and services. So why wait to collect feedback months after the customer's journey has completed? Using Caravel, you can capture insights from the apps, data, and messages that drive customer interactions with one, real-time system.
Helpdesks, CRMs, Surveys, Email, and more. Caravel listens for feedback from many communication and feedback platforms.
Turn on an integration and Caravel will pull historical and new records and start summarizing feedback by themes and sentiment within minutes.
Use Caravel's Web Clipper to save and process comments and messages from any website or webapp.
If you come across an insight you want to save, just hit the Caravel button in your browser.
Caravel is made to work within Slack, so your teams can receive alerts and reports directly in your Slack channels.
If you're using Slack for a community, invite Caravel to identify important questions, suggestions, and complaints from your community.
We're opening up access to teams that want to automate their feedback process.
We're opening up access to teams that want to automate their feedback process.