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Continuous feedback analysis for customer-oriented SaaS

Monitor voice and text data to ensure your customers are happy and quickly act on it when they're not

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Real-time customer insights

Take immediate action by receiving insights within seconds of customer interactions. Caravel's one-click integrations mean you start receiving valuable customer insights in real-time on day one.

Go from feedback silos to impactful insights

No matter what topics are important to you, instantly analyze for signals across all levels and functions – chat, calls, email, surveys, and more.

Propel product and customer value

Relate conversations to user data to predict opportunities to prevent churn and increase retention and satisfaction.

Inspire action with interactive reporting

Help put customer empathy at the center of every team. Caravel provides easy-to-digest explanations that any team member can stay on top of with alerts and subscriptions.