Caravel's customer assistant extends your team to provide 24/7 support and an end-to-end Customer Experience.
Use contextually aware messaging and interactions to offer the most useful help for the moment.
Answer questions 24/7 and expertly address your customer's needs in the moments they need you the most.
Caravel works hard for you to understand a customer's needs and quickly match them to the most relevant items.
See all the questions your customers are asking in one place, point-and-click to automate, and never worry about it hitting your team again.
Design multi-step tasks that can work with customers to fully resolve their issues, assist with product specific help, or collect additional information, and handoff to your team.
Caravel automatically tags your products for eCommerce search & recommendations and provides pre-trained language models, so you do minimal training and cataloging of data.
“Caravel has been amazing for our online store, freeing up time for our customer service agents to focus on higher-value tasks and resulting in new revenue.”
“It’s overwhelming how many solutions we need to manage and the time and people it takes to provide decent assistance to our customers. Caravel makes it simple.”
“Because of Caravel, we know that our customers are being taken care of even when we are not available.”
Customers that engage with Caravel convert at higher rates, and have more confidence in their purchase decisions.