Understand your customers, build incredible experiences

Take action you know will improve satisfaction, growth, and retention. Caravel’s conversational intelligence gives you insight into what every customer wants.

Instantly analyze every customer touchpoint

Anywhere and everywhere customers interact, Caravel keeps your picture of sentiment always complete, accurate, and up to date.

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Surface actionable learnings from your

customer feedback

community chatter

support conversations

call transcripts

competitor's reviews


Connect & capture

Bridge all of your channels to a single hub to get an up-to-the-minute understanding of every customer's experience


Instantly analyze

Built-in AI analyzes every response, giving immediate insight into mentioned topics, sentiment, and emotional influences.


Report & automate

Deliver insights & reports to the right teams for product roadmapping, CX management, and company alignment.

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We meet you wherever you are on your journey

Whether you’ve got deeply-ingrained manual processes, or you’re starting from square one – Caravel implements easily and adds value every day while our team of professionals is ready to support your needs.

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“Caravel helps us epitomize an organization that’s driven by customer centricity.”

Claire Hernandez

Head of Global Support