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Use Caravel to help your teams develop an obsessive focus on your customers.
Finding the signals in your feedback takes significant time and effort, slowing you down. Caravel gives you back your time by connecting and processing all of your qualitative data so you can focus on making impactful changes to your products and services.
Stop chasing lagging indicators – Caravel gives you early alerts when customer satisfaction changes and points you to the problem.
Quicken decision making by breaking down silos of customer knowledge and delivering insights across teams with Caravel.
The customers who answer your surveys aren't the only ones that matter. So why should your insight into customers be limited to survey results? Using Caravel, you can capture insights from the apps, data, and messages that drive customer interactions with a single easy-to-access source.
Caravel has real-time integrations with many communication and feedback platforms.
Once you connect an integration, Caravel will pull historical and new records, making them available to your Caravel projects for theme and sentiment classification.
Use Caravel's Web Clipper to save and process anecdotes from any website or webapp.
If you come across an insight you want to save and share, just hit the Caravel button your browser.
Caravel is made to work within Slack, so your teams can receive alerts and reports directly in your Slack channels.
Discussions can also be pulled from slack. Caravel will collect messages from synced Slack channels and make them available to your Caravel projects.
We're gradually opening up access to teams that want to streamline their feedback process.