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One platform for instant analysis of customer conversations
Caravel gives real-time, always-on visibility into what customers say and why it matters.
Caravel gives real-time, always-on visibility into what customers say and why it matters.
Caravel automates conversation tagging, trend reporting, and escalations, giving evidence on work that will customers will value.
Use Caravel’s automated analysis to find clarity and alignment from tickets, NPS, surveys, reviews, and more.
Connect Caravel to your community platforms and get easy-to-understand digests with actionable details delivered directly to your inbox or team chat.
Create classifiers, connect and process data, train models, and predict insights in an instant. With on-demand pricing, it's as easy as insights get.
Effortless to integrate, easy to train, and automations for the platforms you already use.
Omni-channel conversations, synchronized in real-time, and transformed into a standardized format to make them immediately actionable.
Easily connect real-time data, train and deploy classifications, and continually improve performance.
Custom trigger-action workflows to automate repetitive tasks, increase communication efficiency, and enrich reports.
Dozens of text classification models that you can instantly deploy on your data to generate insights.
Group customers by attitude and emotion. Using Caravel you can segment by topic, intent, sentiment, and much more.
Share insight with all of your org, collaborate on data, and control permissions.
Caravel makes customer obsession effortless.
Caravel makes customer obsession effortless.