Turn conversations
with customers
into conversions

Transform chat into a highly effective retail sales tool.

Guide your shoppers to purchase.

Engage customers with chat pre-purchase and they're three times more likely to convert. With Caravel, offer quick and personal help to every single visitor.

Extend what you can do with chat

Caravel is a non-disruptive integration providing Artificial Intelligence that is purpose-built to automate personalized shopping.

Conversational AI

Meet your customers where they are.

Whether through web chat, SMS, or RCS, Caravel gives your brand an always-on presence in any location.

Omnichannel chat

No guesswork, just direct feedback

Shopper insights

Analyze conversations in real time to determine what’s motivating customers to buy and get actionable feedback.

30% of customers are returning The Rain Boot because of sizing issues.

35% of buyers of The Fleece Sweatshirt say they're buying a gift for someone else.

Top 3 reasons customer purchase Relaxed Shirt: Looks great, bright colors, and feels soft.

Measure your CX. Understand the impact that conversation is having on your sales performance.

Conversion

12%

Engagement

10%

CSAT

92%

Inside Caravel

Get Started with Conversational Shopping

Caravel's CEO explains how conversational selling can be your key to high sales rates online

Maxwell Folley

CEO at Caravel

Using AI Chat for DTC and DVNB Retail

How digitally-native brands in retail, fashion, and home can use conversational AI to thrive in the age of Amazon

Adriana Krasniansky

VP Marketing at Caravel

Designing a Conversational Shopping Experience

How the Caravel product team designs AI-driven chat for retailers and marketers

Jonathan Minori

Chief Product Officer

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New York & Portland, OR

Turn conversations with customers into conversions