AI customer assistance for your business

Caravel's customer assistant extends your support team to help you engage, support, and sell to more customers with efficiency and peace of mind.

Increase engagement

Use contextually aware messaging and interactions to offer the most useful help for the moment.

Improve satisfaction

Answer questions 24/7 and expertly address your customer's needs in the moments they need you the most.

Boost conversions

Caravel works hard for you to understand a customer's needs and quickly match them to the most relevant items.

24/7 Help

Never miss a customer

Capture, convert, and support customers with automated customer assistance that improves sales performance and dramatically lowers operational costs, even when you're away.
Sales assistance

Guide customers to products they'll love

Like a great sales associate, Caravel's search, recommendations, and product guides work to understand what your customers need, and matches them to the perfect item.

Scale your team without having to grow its' size

  • Instant Answers

    See all the questions your customers are asking in one place, point-and-click to automate, and never worry about it hitting your team again.

  • Automated Workflows

    Design multi-step tasks that can work with customers to fully resolve their issues, assist with product specific help, or collect additional information, and handoff to your team.

  • Pre-Trained Intelligence

    Caravel automatically tags your products for eCommerce search & recommendations and provides pre-trained language models, so you do minimal training and cataloging of data.

Works seamlessly with your favorite software

Caravel integrates with your favorite eCommerce, messaging, CRM, and help desk platforms to make your daily tasks easier.
Shopify
Import products from your store for search, recommendations, and product guides.
Magento
Import products from your store for search, recommendations, and product guides.
Slack
Create tickets from slack and live chat with customers on your site.
Coming soon
Zendesk
Forward tickets to Zendesk support and handoff to live agents via Zendesk chat.
Live handoff coming soon
Gorgias
Forward tickets to Gorgias helpdesk.
Kustomer
Forward tickets to Kustomer CRM.
Do you have special API requirements? Get in touch

Loved by brands

“Caravel has been amazing for our online store, freeing up time for our customer service agents to focus on higher-value tasks and resulting in new revenue.”
Haley Butler
Head of CX
“It’s overwhelming how many solutions we need to manage and the time and people it takes to provide decent assistance to our customers. Caravel makes it simple.”
David Becker
Chief Business Officer
“Because of Caravel, we know that our customers are being taken care of even when we are not available.”
Isabelle Prosser
Operations Manager

Increasing customer likeliness to buy 5X

Customers that engage with Caravel convert at higher rates, and have more confidence in their purchase decisions.

64%
Average conversion lift
68%
Average reduction in returns
55%
Tickets instantly resolved

Plans & Pricing

Start with a plan that's right for your business
Starter
$
49
Per Month
  • Up to 300 chats
  • $16 per additional 100
  • Unlimited messages
  • Custom branding
  • Analytics & insights
  • Setup
  • 1-on-1 Onboarding
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Best Value
Growth
$
199
Per Month
  • Up to 1,400 chats
  • $14 per additional 100
  • Unlimited messages
  • Custom branding
  • Analytics & insights
  • Setup
  • 1-on-1 Onboarding
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Premium
$
599
Per Month
  • Up to 5,000 chats
  • $12 per additional 100
  • Unlimited messages
  • Custom branding
  • Analytics & insights
  • Setup
  • 1-on-1 Onboarding
Chat with us

Get started today

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