The world needs better tools for understanding each other

We believe conversations are the world's richest source of information with a capability to inspire transformative ideas.

Conversations build empathy. They help organizations understand customers and respond with actions that meet their needs.

Collectively, customer conversations represent the Voice of the Customer. Today, the Voice of the Customer is rapidly growing and changing in size, accounting for the majority of business data, and despite being a rich source of authentic feedback, most struggle to use it.

Interpreting all the complex places where people converse isn't easy.

That's why together, we're building Caravel – a platform that helps the most customer-centered organizations listen deeply, surface actionable learnings, and measure the impact of their actions more capably and with more confidence than ever before.

Our principles

It’s all about the people

Show you care by listening attentively. Seek to understand before reacting. Provide timely, helpful, and direct feedback. Be self-critical and work hard to earn the trust of those around you.

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Lead with empathy

Always start with the customer and work backwards. Respectfully challenge assumptions, work to understand how the customer feels, and ask “what do our customers need?”

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Cleverness over complexity

When selecting between competing solutions, select the one that is the simplest and makes the fewest assumptions.

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Innovation thrives when it collides

We require innovation from all teams. Share ideas openly and when you seek input from others, it will turn into something transformative.

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Favor action

The majority of decisions are reversible and you should favor speed over deliberation. For those that aren’t, calculate the risks more extensively.

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Disagree respectfully

We challenge decisions when we disagree, even if uncomfortable or against what the group thinks. However, once we come to a decision, we commit.

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Be a goldfish

As we do new things, we accept that the first attempt may not be successful. We’re accountable for those mistakes and learn from them, but we don’t dwell on them.

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Join us, from anywhere

*Don't see the position you're looking for? Contact us at careers@caravelapp.com