Our unified search enables you to find specific messages across all of your support tickets, chats, surveys, and much more. While our classifiers organize messages into intents and topics, our search allows you to find specific phrases and insights.

Read more about how to take search further with operators. Pro tip: It's a great way to train topics.

Other improvements & fixes

  • Choose what tickets for Caravel to import based on parameters within Zendesk and Freshdesk
  • You can rename projects
  • Clipper will automatically detect the customer name in Helpscout and Intercom
  • Improved text parsing in Clipper
  • Improvements to filter UI to make interactions more clear and consistent
  • Bug Fix Removed the 'Uncategorized' label as a catch all within Data Feed