CARAVEL BLOG Contributor

Maxwell Folley

Max is the CEO & Co-founder of Caravel. He discovered a passion for AI and Data after conducting research using social robots to influence empathetic thinking. Ever since, he has dedicated his energy to helping people use AI and Data to expand their range of thought and improve the way they interact.

Articles by

Maxwell Folley

August 2, 2022
News

Caravel + Commsor

Announcing the acquisition of Caravel by Commsor

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January 3, 2022
AI Concepts

Why accuracy can make AI confused about muffins and Chihuahuas

You shouldn’t optimize for accuracy when classifying text. Instead measure precision, recall, and F1 Score.

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December 16, 2021
Product Release

Introducing Trove

Microsurveys to quickly capture more relevant customer feedback ✨

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November 15, 2021
Growth

You’ve found a gap in the market! Now what about Product/Market Fit?

Imagine you have a billion dollar idea. From that idea's inception to the later rocket-ship growth, there's actually a formula you need to follow.

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November 2, 2021
VoC

NPS is dead! Now how do I measure loyalty and satisfaction?

Being able to make sense of global sentiment will add richness to NPS and survey scores, showing you the direction and flow of the current.

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October 20, 2021
VoC

How Product Managers can avoid the Tyranny of One

The Tyranny of One is the problem that product managers face when a single voice makes decisions for an entire product. We'll explore how product decisions can be made more objectively with VoC.

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October 12, 2021
VoC

AI Will Change VoC Forever

In today's high-growth environment, where customer feedback drives product development and growth, manual VoC doesn't cut it.

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October 5, 2021
VoC

Listen, learn, act, improve: Four steps to building an effective VoC program

Building a customer feedback strategy that leads to measurable CX improvements.

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September 28, 2021
VoC

What does “Programmatic VoC” actually mean?

Programmatic Voice of the Customer (VoC) is the continuous collection, organization, and analysis of feedback to steer strategic growth and development.

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July 13, 2021
AI Concepts

What is Zero Shot Learning?

In the world of AI and NLP Zero Shot Learning is perhaps the most exciting development, enabling custom classifications with zero training data.

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August 28, 2019
Customer Centricity

There's a Simple Reason DTC Brands are Missing the Mark

A seismic shift from brands selling through various channels to going direct-to-consumer is in full effect, and it’s radically reshaping the retail landscape. However, the DTC revolution isn’t fully delivering on customer expectations, which is a big problem for those counting on its’ success.

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