Conversations, best practices, and thought leadership from experts that start with the customer and work backward
The fastest-growing organizations are turning to Voice of Customer (VoC programs, designed to listen to, capture, and understand user feedback. For all companies fueled by product-led growth, implementing a successful Voice of Customer program is essential, and AI is leading the way.
CEO and Cofounder of Cicero.ly
Customer-obsessed founder and CX pro
Neurotechnologist and Account Executive, Caravel
Proselytizing the powers of AI
Founder of Caravel
Building the future of customer-centric work
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The number one reason startups fail is a lack of customer development. Here are 16 ways to avoid this.
In the world of AI and NLP Zero Shot Learning is perhaps the most exciting development, enabling custom classifications with zero training data.
Now you can create custom Classifiers in Caravel with no code and no training data.
Now within Caravel, you can get instant reports on sentiment, satisfaction, and conversation trends.
Do not waste time and energy in optimizing a product no one wants. Every successful product-led-growth plan starts by understanding the deepest needs of the customer and building for them.
Today we're releasing our biggest updates since the start of our private beta. We’ve shipped dozens of new features and improvements that are all available to you now. See all that's new.
Important UX improvements to keep you informed of when Caravel is learning from your feedback.
Today, we're introducig early access to a new type of text classifier called Redaction Classifiers that predicts noisy and personal information to remove from your text.
Starting today, all Caravel users will have access to four new pre-built text classifiers to automatically identify complaints, compliments, questions, and suggestions across all of their channels of feedback.
A brand new code-free interface to train, build, and use custom text classifiers.
With Caravel's newly released search capabilities, you can search through your support tickets, reviews, surveys, and more, all at once.
Use Caravel to build segments of customers by attitude and topics, enrich your CRM with risk factors, and auto-score account health.
Caravel’s Chrome extension, Clipper, is now available in the Chrome web store. Use clipper to catalog and analyze social comments, reviews, emails, transcripts, support cases, and a lot more.
With just a few clicks your can start automatically tagging your Freshdesk tickets for topic, intent, and sentiment.
Starting today you can export Caravel insights for integration into your tools of choice.
Major improvements to the speed and scale of the Caravel platform.
A new, dedicate space where teams with different goals and roles can make clear-eyed decisions.
Now, you can easily connect your Zendesk account directly to Caravel to analyze real-time and historical tickets.
Starting today you can import that data into Caravel to quickly train custom classifiers.
With our new sentiment filters, you can get even deeper contextual insight.
Use Caravel's no-code interface to train its AI to predict an unlimited number of custom insights.