In the loop

Conversations, best practices, and thought leadership from experts that start with the customer and work backwards.

A more actionable Caravel: the last three months in review 👀

Today we're releasing our biggest updates since the start of our private beta. We’ve shipped dozens of new features and improvements that are all available to you now. See all that's new.

Read article →

Featured contributors

Dominic Manning

Neurotechnologist and Account Executive, Caravel

Proselytizing the powers of AI

View articles →
Lauren Mecca

Founder, LM Advisory

Helping founders build customer-centric businesses‍

View articles →
Maxwell Folley

CEO & Co-founder, Caravel

Passionate about AI and the future of customer-centric work.

View articles →
Latest articles
April 22, 2021

Get it Right, Product-Led is Actually Customer-Led

The First Step in Becoming Customer-Centric

October 30, 2020

Real-time training feedback

Important UX improvements to keep you informed of when Caravel is learning from your feedback.

October 12, 2020

Introducing redaction classifiers

Today, we're introducig early access to a new type of text classifier called Redaction Classifiers that predicts noisy and personal information to remove from your text.

October 2, 2020

Now Available: Pre-built Category Classifiers

Starting today, all Caravel users will have access to four new pre-built text classifiers to automatically identify complaints, compliments, questions, and suggestions across all of their channels of feedback.

October 2, 2020

No-code text classifiers

A brand new code-free interface to train, build, and use custom text classifiers.

August 25, 2020

Uniformly search all of your channels from Caravel

With Caravel's newly released search capabilities, you can search through your support tickets, reviews, surveys, and more, all at once.