Best practices and insights on AI, data, and building winning experiences
The fastest-growing organizations are turning to Voice of Customer (VoC programs, designed to listen to, capture, and understand user feedback. For all companies fueled by product-led growth, implementing a successful Voice of Customer program is essential, and AI is leading the way.
A review-based battle for which video conferencing platform wins at CX.
You shouldn’t optimize for accuracy when classifying text. Instead measure precision, recall, and F1 Score.
Imagine you have a billion dollar idea. From that idea's inception to the later rocket-ship growth, there's actually a formula you need to follow.
Being able to make sense of global sentiment will add richness to NPS and survey scores, showing you the direction and flow of the current.
The Tyranny of One is the problem that product managers face when the loudest voice makes decisions for an entire product. We'll explore how product decisions can be made more objectively with VoC.
Now you can sync all of your Front conversations to Caravel.
In today's high-growth environment, where customer feedback drives product development and growth, manual VoC doesn't cut it.
Building a customer feedback strategy that leads to measurable CX improvements.
Programmatic Voice of the Customer (VoC) is the continuous collection, organization, and analysis of feedback to steer strategic growth and development.
The number one reason startups fail is a lack of customer development. Here are 16 ways to avoid this.
In the world of AI and NLP Zero Shot Learning is perhaps the most exciting development, enabling custom classifications with zero training data.
Now you can create custom Classifiers in Caravel with no code and no training data.
Now within Caravel, you can get instant reports on sentiment, satisfaction, and conversation trends.