Conversations, best practices, and thought leadership from experts that start with the customer and work backward
The fastest-growing organizations are turning to Voice of Customer (VoC programs, designed to listen to, capture, and understand user feedback. For all companies fueled by product-led growth, implementing a successful Voice of Customer program is essential, and AI is leading the way.
Now within Caravel, you can get instant reports on sentiment, satisfaction, and conversation trends.
Today we're releasing our biggest updates since the start of our private beta. We’ve shipped dozens of new features and improvements that are all available to you now. See all that's new.
Important UX improvements to keep you informed of when Caravel is learning from your feedback.
Today, we're introducig early access to a new type of text classifier called Redaction Classifiers that predicts noisy and personal information to remove from your text.