In the loop

Conversations, best practices, and thought leadership from experts that start with the customer and work backward

The secret to building what customers really, really want

The fastest-growing organizations are turning to Voice of Customer (VoC programs, designed to listen to, capture, and understand user feedback. For all companies fueled by product-led growth, implementing a successful Voice of Customer program is essential, and AI is leading the way.

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Featured contributors

Dominic Manning

Neurotechnologist and Account Executive, Caravel

Proselytizing the powers of AI

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Maxwell Folley

CEO & Co-founder, Caravel

Passionate about AI and the future of customer-centric work.

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Latest articles
June 9, 2021

Now Available in Caravel: Feed Reports 📈

Now within Caravel, you can get instant reports on sentiment, satisfaction, and conversation trends.

April 22, 2021

Get it Right, Product-Led is Actually Customer-Led

The First Step in Becoming Customer-Centric

March 8, 2021

A more actionable Caravel: the last three months in review 👀

Today we're releasing our biggest updates since the start of our private beta. We’ve shipped dozens of new features and improvements that are all available to you now. See all that's new.

October 30, 2020

Real-time training feedback

Important UX improvements to keep you informed of when Caravel is learning from your feedback.

October 12, 2020

Introducing redaction classifiers

Today, we're introducig early access to a new type of text classifier called Redaction Classifiers that predicts noisy and personal information to remove from your text.

October 2, 2020

Now Available: Pre-built Category Classifiers

Starting today, all Caravel users will have access to four new pre-built text classifiers to automatically identify complaints, compliments, questions, and suggestions across all of their channels of feedback.