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Best practices and insights on AI, data, and building winning experiences

The secret to building what customers really, really want

The fastest-growing organizations are turning to Voice of Customer (VoC programs, designed to listen to, capture, and understand user feedback. For all companies fueled by product-led growth, implementing a successful Voice of Customer program is essential, and AI is leading the way.

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Latest articles

Featured contributors

Farzad Khosravi

CEO and Cofounder of Cicero.ly

Customer-obsessed founder and CX pro

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Dominic Manning

Solutions Engineer, Caravel

Proselytizing the powers of AI

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Maxwell Folley

Founder of Caravel

Building the future of customer-centric work

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Latest articles
Growth
November 15, 2021

You’ve found a gap in the market! Now what about Product/Market Fit?

Imagine you have a billion dollar idea. From that idea's inception to the later rocket-ship growth, there's actually a formula you need to follow.

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VoC
November 2, 2021

NPS is dead! Now how do I measure loyalty and satisfaction?

Being able to make sense of global sentiment will add richness to NPS and survey scores, showing you the direction and flow of the current.

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VoC
October 20, 2021

How Product Managers can avoid the Tyranny of One

The Tyranny of One is the problem that product managers face when the loudest voice makes decisions for an entire product. We'll explore how product decisions can be made more objectively with VoC.

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Product Release
October 14, 2021

New integrations for Front and Webhooks

Now you can sync all of your Front conversations to Caravel.

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VoC
October 12, 2021

AI Will Change VoC Forever

In today's high-growth environment, where customer feedback drives product development and growth, manual VoC doesn't cut it.

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VoC
October 5, 2021

Listen, learn, act, improve: Four steps to building an effective VoC program

Building a customer feedback strategy that leads to measurable CX improvements.

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VoC
September 28, 2021

What does “Programmatic VoC” actually mean?

Programmatic Voice of the Customer (VoC) is the continuous collection, organization, and analysis of feedback to steer strategic growth and development.

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VoC
July 20, 2021

The number one reason startups fail

The number one reason startups fail is a lack of customer development. Here are 16 ways to avoid this.

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AI Concepts
July 13, 2021

What is Zero Shot Learning?

In the world of AI and NLP Zero Shot Learning is perhaps the most exciting development, enabling custom classifications with zero training data.

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Product Release
July 13, 2021

Zero Shot Classification, Ensembles, and More!

Now you can create custom Classifiers in Caravel with no code and no training data.

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Product Release
June 9, 2021

Now Available in Caravel: Feed Reports 📈

Now within Caravel, you can get instant reports on sentiment, satisfaction, and conversation trends.

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VoC
April 22, 2021

Get it Right, Product-Led is Actually Customer-Led

Do not waste time and energy in optimizing a product no one wants. Every successful product-led-growth plan starts by understanding the deepest needs of the customer and building for them.

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