Conversations, best practices, and thought leadership from experts that start with the customer and work backward
The fastest-growing organizations are turning to Voice of Customer (VoC programs, designed to listen to, capture, and understand user feedback. For all companies fueled by product-led growth, implementing a successful Voice of Customer program is essential, and AI is leading the way.
CEO and Cofounder of Cicero.ly
Customer-obsessed founder and CX pro
Neurotechnologist and Account Executive, Caravel
Proselytizing the powers of AI
Founder of Caravel
Building the future of customer-centric work
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Imagine you have a billion dollar idea. From that idea's inception to the later rocket-ship growth, there's actually a formula you need to follow.
Being able to make sense of global sentiment will add richness to NPS and survey scores, showing you the direction and flow of the current.
The Tyranny of One is the problem that product managers face when the loudest voice makes decisions for an entire product. We'll explore how product decisions can be made more objectively with VoC.
Now you can sync all of your Front conversations to Caravel.
In today's high-growth environment, where customer feedback drives product development and growth, manual VoC doesn't cut it.
Building a customer feedback strategy that leads to measurable CX improvements.
Programmatic Voice of the Customer (VoC) is the continuous collection, organization, and analysis of feedback to steer strategic growth and development.
The number one reason startups fail is a lack of customer development. Here are 16 ways to avoid this.
In the world of AI and NLP Zero Shot Learning is perhaps the most exciting development, enabling custom classifications with zero training data.
Now you can create custom Classifiers in Caravel with no code and no training data.
Now within Caravel, you can get instant reports on sentiment, satisfaction, and conversation trends.
Do not waste time and energy in optimizing a product no one wants. Every successful product-led-growth plan starts by understanding the deepest needs of the customer and building for them.
Today we're releasing our biggest updates since the start of our private beta. We’ve shipped dozens of new features and improvements that are all available to you now. See all that's new.
Important UX improvements to keep you informed of when Caravel is learning from your feedback.
Today, we're introducig early access to a new type of text classifier called Redaction Classifiers that predicts noisy and personal information to remove from your text.
Starting today, all Caravel users will have access to four new pre-built text classifiers to automatically identify complaints, compliments, questions, and suggestions across all of their channels of feedback.
A brand new code-free interface to train, build, and use custom text classifiers.
With Caravel's newly released search capabilities, you can search through your support tickets, reviews, surveys, and more, all at once.
Use Caravel to build segments of customers by attitude and topics, enrich your CRM with risk factors, and auto-score account health.
Caravel’s Chrome extension, Clipper, is now available in the Chrome web store. Use clipper to catalog and analyze social comments, reviews, emails, transcripts, support cases, and a lot more.
With just a few clicks your can start automatically tagging your Freshdesk tickets for topic, intent, and sentiment.