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A more actionable Caravel: the last three months in review 👀

Today we're releasing our biggest updates since the start of our private beta. We’ve shipped dozens of new features and improvements that are all available to you now. See all that's new.

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October 30, 2020

Real-time training feedback

Important UX improvements to keep you informed of when Caravel is learning from your feedback.

October 12, 2020

Introducing redaction classifiers

Today, we're introducig early access to a new type of text classifier called Redaction Classifiers that predicts noisy and personal information to remove from your text.

October 2, 2020

Now Available: Pre-built Category Classifiers

Starting today, all Caravel users will have access to four new pre-built text classifiers to automatically identify complaints, compliments, questions, and suggestions across all of their channels of feedback.

October 2, 2020

No-code text classifiers

A brand new code-free interface to train, build, and use custom text classifiers.

August 25, 2020

Uniformly search all of your channels from Caravel

With Caravel's newly released search capabilities, you can search through your support tickets, reviews, surveys, and more, all at once.

August 12, 2020

Bringing qualitative insight into your customer segments

Use Caravel to build segments of customers by attitude and topics, enrich your CRM with risk factors, and auto-score account health.

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Caravel is a member of the Techstars Seattle 2020 accelerator