Conversations, best practices, and thought leadership from experts that start with the customer and work backwards.
The fastest-growing organizations are turning to Voice of Customer (VoC programs, designed to listen to, capture, and understand user feedback. For all companies fueled by product-led growth, implementing a successful Voice of Customer program is essential, and AI is leading the way.
A brand new code-free interface to train, build, and use custom text classifiers.
With Caravel's newly released search capabilities, you can search through your support tickets, reviews, surveys, and more, all at once.
Use Caravel to build segments of customers by attitude and topics, enrich your CRM with risk factors, and auto-score account health.
Caravel’s Chrome extension, Clipper, is now available in the Chrome web store. Use clipper to catalog and analyze social comments, reviews, emails, transcripts, support cases, and a lot more.
With just a few clicks your can start automatically tagging your Freshdesk tickets for topic, intent, and sentiment.