Best practices and insights on AI, data, and building winning experiences
The fastest-growing organizations are turning to Voice of Customer (VoC programs, designed to listen to, capture, and understand user feedback. For all companies fueled by product-led growth, implementing a successful Voice of Customer program is essential, and AI is leading the way.
A review-based battle for which video conferencing platform wins at CX.
CEO and Cofounder of Cicero.ly
Customer-obsessed founder and CX proView articles →
Solutions Engineer, Caravel
Proselytizing the powers of AIView articles →
Founder of Caravel
Building the future of customer-centric workView articles →
Do not waste time and energy in optimizing a product no one wants. Every successful product-led-growth plan starts by understanding the deepest needs of the customer and building for them.
Today we're releasing our biggest updates since the start of our private beta. We’ve shipped dozens of new features and improvements that are all available to you now. See all that's new.
Important UX improvements to keep you informed of when Caravel is learning from your feedback.
Today, we're introducig early access to a new type of text classifier called Redaction Classifiers that predicts noisy and personal information to remove from your text.
A brand new code-free interface to train, build, and use custom text classifiers.
Starting today, all Caravel users will have access to four new pre-built text classifiers to automatically identify complaints, compliments, questions, and suggestions across all of their channels of feedback.
With Caravel's newly released search capabilities, you can search through your support tickets, reviews, surveys, and more, all at once.
Use Caravel to build segments of customers by attitude and topics, enrich your CRM with risk factors, and auto-score account health.
Caravel’s Chrome extension, Clipper, is now available in the Chrome web store. Use clipper to catalog and analyze social comments, reviews, emails, transcripts, support cases, and a lot more.
With just a few clicks your can start automatically tagging your Freshdesk tickets for topic, intent, and sentiment.
Starting today you can export Caravel insights for integration into your tools of choice.