Conversations, best practices, and thought leadership from experts that start with the customer and work backward
The fastest-growing organizations are turning to Voice of Customer (VoC programs, designed to listen to, capture, and understand user feedback. For all companies fueled by product-led growth, implementing a successful Voice of Customer program is essential, and AI is leading the way.
Caravel’s Chrome extension, Clipper, is now available in the Chrome web store. Use clipper to catalog and analyze social comments, reviews, emails, transcripts, support cases, and a lot more.
With just a few clicks your can start automatically tagging your Freshdesk tickets for topic, intent, and sentiment.
Starting today you can export Caravel insights for integration into your tools of choice.
Major improvements to the speed and scale of the Caravel platform.
A new, dedicate space where teams with different goals and roles can make clear-eyed decisions.
Now, you can easily connect your Zendesk account directly to Caravel to analyze real-time and historical tickets.
Starting today you can import that data into Caravel to quickly train custom classifiers.
With our new sentiment filters, you can get even deeper contextual insight.
Use Caravel's no-code interface to train its AI to predict an unlimited number of custom insights.
If you have spreadsheets of feedback, analyzing them for patterns just got a lot easier.