Caravel blog

Best practices and insights on AI, data, and building winning experiences

The secret to building what customers really, really want

The fastest-growing organizations are turning to Voice of Customer (VoC programs, designed to listen to, capture, and understand user feedback. For all companies fueled by product-led growth, implementing a successful Voice of Customer program is essential, and AI is leading the way.

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Latest articles

Featured contributors

Farzad Khosravi

CEO and Cofounder of Cicero.ly

Customer-obsessed founder and CX pro

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Dominic Manning

Solutions Engineer, Caravel

Proselytizing the powers of AI

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Maxwell Folley

Founder of Caravel

Building the future of customer-centric work

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Latest articles
VoC
April 22, 2021

Get it Right, Product-Led is Actually Customer-Led

Do not waste time and energy in optimizing a product no one wants. Every successful product-led-growth plan starts by understanding the deepest needs of the customer and building for them.

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Product Release
March 8, 2021

A more actionable Caravel: the last three months in review 👀

Today we're releasing our biggest updates since the start of our private beta. We’ve shipped dozens of new features and improvements that are all available to you now. See all that's new.

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Product Release
October 30, 2020

Real-time training feedback

Important UX improvements to keep you informed of when Caravel is learning from your feedback.

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Product Release
October 12, 2020

Introducing redaction classifiers

Today, we're introducig early access to a new type of text classifier called Redaction Classifiers that predicts noisy and personal information to remove from your text.

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Product Release
October 2, 2020

No-code text classifiers

A brand new code-free interface to train, build, and use custom text classifiers.

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Product Release
October 2, 2020

Now Available: Pre-built Category Classifiers

Starting today, all Caravel users will have access to four new pre-built text classifiers to automatically identify complaints, compliments, questions, and suggestions across all of their channels of feedback.

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Product Release
August 25, 2020

Uniformly search all of your channels from Caravel

With Caravel's newly released search capabilities, you can search through your support tickets, reviews, surveys, and more, all at once.

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Product Release
August 12, 2020

Bringing qualitative insight into your customer segments

Use Caravel to build segments of customers by attitude and topics, enrich your CRM with risk factors, and auto-score account health.

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Product Release
August 5, 2020

Clipping and organizing content from the web just got a lot easier

Caravel’s Chrome extension, Clipper, is now available in the Chrome web store. Use clipper to catalog and analyze social comments, reviews, emails, transcripts, support cases, and a lot more.

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Product Release
July 30, 2020

Caravel + Freshdesk

With just a few clicks your can start automatically tagging your Freshdesk tickets for topic, intent, and sentiment.

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Product Release
July 13, 2020

Extend what's possible with insight exports

Starting today you can export Caravel insights for integration into your tools of choice.

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Product Release
June 8, 2020

A speedier Caravel

Major improvements to the speed and scale of the Caravel platform.

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