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Customer Experience Engineer

Full-time
,
Remote

The Company

Caravel is a fast-growing remote startup headquartered in Portland, OR that is looking to build its engineering team. A recent alum of Techstars Seattle, our platform is helping high-growth organizations continually improve their customer experience through the use of no-code AI tools and solutions. The software we build supports people-oriented teams in understanding and analyzing customer needs across a myriad of conversational channels and ensuring that organizations are reacting promptly and effectively to their customer’s voice. We are always evolving to deliver tools that empower our customers and capture opportunities of a rapidly growing market. Learn more at caravelapp.com.

Everything you work on will make a difference and have a significant impact at Caravel and the customer’s we support.

Role Overview

In this role, your primary responsibility will be designing and implementing the User Experience of the Caravel platform. This includes but is not limited to our core platform and integrations with platforms like Slack, Zendesk, Salesforce, and more. You will also be Caravel's best and most active user. You will be asked to continually advocate for the Caravel platform by creating new and interesting concepts using the Caravel platform to solve our user's problems and leveraging data in intriguing ways. You will also openly share your learnings and push for improvements to influence our roadmap.

You'll be responsible for wireframing and building our existing platform and for conceptualizing and planning new user experiences. You will also map customer pain points to software solutions and be responsible for the technical execution of our user-facing components and will work directly with Caravel's engineering team to integrate these components into our APIs and core functionality.

Albeit small, Caravel is a fast-paced and high performance team. We rapidly tested hundreds of ideas to get to here, pivoted multiple times, and have strong validation by way of paying customers, an expanding users base, and venture funding. We have big plans and a big vision, and need a flexible creative engineer who is not afraid to iterate at a fast pace to help take Caravel's user experience to the next level!

Responsibilities

  • Help make Caravel incredibly easy and fun to use!
  • Design, develop and deploy user interfaces for new and existing features using Node, React, Typescript, and CSS
  • Work directly with Product and Engineering teams to design and develop new features
  • Create detailed wireframes for new features and solutions on our product roadmap
  • Become an expert in the use of the Caravel platform and advocate for it by building and writing about interesting use cases
  • Interview users of Caravel, conduct qualitative research, engage with our community, and map customer needs and pain points to new and interesting solutions
  • Be an integral part of a close team of developers

Desired Skills and Experience

  • 3+ years of hands-on user experience design and/or developer experience in the software industry with a strong focus on cloud-first browser applications
  • A strong desire to build and design human center AI technologies and applications
  • An ability to wireframe user experiences in platforms like Whimsical and to bring them to life with code
  • Intensely curious, with a good understanding of analytics and a desire to learn from the data
  • Proficient in various research and design techniques such as qualitative research methods, personas, wireframing, journey mapping, sketching, prototyping, usability testing, etc
  • Background in UX design, with the ability to effectively articulate the rationale behind design decisions
  • Experience with React, Node, and TypeScript
  • A passion for Machine Learning and Data, and using it to inspire new ways of working
  • Strong analytical and quantitative skills
  • Great communicator with strong written skills
  • Loves collaborating with teammates and navigating complex decisions as a group
  • A drive to deliver quality that exceeds expectations
  • An open mind and passion to learn new concepts and skills
  • Smart, creative, and persistent; loves contributing new, innovative ideas
  • A proven track record of gaining trust and respect by consistently demonstrating sound critical-thinking
  • A scientific approach to understanding performance, driven by hypothesis-driven thinking
  • Comfortable with ambiguity and autonomy; highly adaptable to new circumstances
  • Natural drive to find creative yet simple solutions

Benefits

🌎 Remote working

At Caravel, we prefer remote employment because it lets you be a human. To name a few benefits, working remotely offers: home lunches, freedom to travel or relocate, no formal work attire, easy onboarding, fewer interruptions, and more flexibility in your daily life.

📈 Ownership

Every member of the Caravel team has an equity stake in the business. So, it’s up to all of us to be personally invested in the outcome of our decisions for the long-term future of our customers and coworkers. Come be an owner.

💕 Healthcare

Your health comes first. Caravel provides all full-time employees comprehensive health, vision, and dental coverage because we believe in taking great care of each other.

🏖️ Unlimited vacation

Solving hard problems and delivering value for our customers requires a clear head and boundless energy. We think that’s a direct result of having ample time to recharge. Caravel has an unlimited vacation policy.

✨ Culture

We check egos at the door. Working at Caravel is an environment where everybody feels comfortable speaking and being heard and all ideas are appreciated. We work hard for our customers and use data to back up our decisions. In sum, we strive to maintain a positive work environment to create the best possible product for our customers.

Diversity at Caravel

Caravel is a company built on feedback to ensure people of all walks of life are heard and their ideas and opinions are respected. Working at Caravel is an environment where everybody feels comfortable speaking up and all ideas are appreciated. Our customers come from all walks of life and we are building a team to create the best possible product for them. We are hiring great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe it's essential to building a great company. If you share our values and our enthusiasm for changing the future of work, and the future of feedback, you will find a home at Caravel.

Apply now