See how your customers experience support

Every extra second it takes your company to reply to customers, you could lose up to 15% of prospective customers. Customer service is a driving factor in 79% of buying decisions. That's why we created the Customer Service Text Classifier, which uses machine learning and AI to identify what customers think about your customer service – is it too slow, friendly, informative, or helpful? Get near-instantaneous escalations when support discussions turn sour.

Classify CS Topics