Reviews, surveys, support tickets, and community chatter are cleaned, analyzed, and delivered into a single feed anyone can access and mine for insights.
Caravel's reporting unlocks complete, data-driven visibility into all customer communication. Giving teams an immediate understanding of root causes and creating new opportunities for winning ideas.
Caravel delivers sentiment to your databases and CRMs. You get better insight and more personalized engagement, your customers receive a higher quality experience, and your teams are freed to do more meaningful work.
Easily create custom text classifiers, no coding and no training required. Caravel's classifiers instantly learn from the changes you make and deliver ever more accurate results.
Caravel scrubs away clutter and proprietary details like subject lines, code logs, and personal information. Data arrives in your feed safe and shareable.
See the latest product releases, improvements, and fixes from the Caravel crew
Text analytics can be difficult and time-consuming, but Caravel's new Classifier API makes it simple and straightforward.
A brand new reporting dashboard, Help Scout integration, emotion analysis, threaded conversations within feeds, and more!