All of your customer feedback made actionable

Bridge your feedback with Caravel, instantly scan for sentiment and topics, get reports and recommendations, and use enriched data in your workflows.

Analyze

Turn feedback into actionable insight

Reviews, surveys, support tickets, and community chatter are cleaned, analyzed, and delivered into a single feed anyone can access and mine for insights.

REPORT

Trustworthy real-time analytics for everyone

Caravel's reporting unlocks complete, data-driven visibility into all customer communication. Giving teams an immediate understanding of root causes and creating new opportunities for winning ideas.

Automate

Boost your business with contextual data

Caravel delivers sentiment to your databases and CRMs. You get better insight and more personalized engagement, your customers receive a higher quality experience, and your teams are freed to do more meaningful work.

CUSTOMIZE

Caravel's AI learns from the best: your teams

Easily create custom text classifiers, no coding and no training required. Caravel's classifiers instantly learn from the changes you make and deliver ever more accurate results.

Secure

Automatically redact sensitive and extraneous data

Caravel scrubs away clutter and proprietary details like subject lines, code logs, and personal information. Data arrives in your feed safe and shareable.

Read about data security →

What's new

See the latest product releases, improvements, and fixes from the Caravel crew

View product updates →